August 01, 2022


Kinex Medical Company, LLC and its service providers (“Kinex Medical”) recognizes the importance of maintaining the privacy and security of Your personal information. This Privacy Statement describes Kinex Medical Company, LLC practices regarding information collected, used and captured directly through or from this website. This Privacy Policy applies to all individuals whose non-public personal information may be placed with our company for the purpose of collection-related services.

Kinex Medical maintains physical, electronic, and procedural security measures to protect Your information. You may have other privacy protections under state laws.

Kinex Medical restricts access to non-public personal information about You to those employees who need to know that information to service Your account or manage our business.

Kinex Medical does not sell non-public information to affiliated and non-affiliated third parties who may wish to use the information for their own benefit or who are not performing a function necessary to support our collection-related services.

Kinex Medical may share non-public information with non-affiliated third parties who are performing functions necessary to support our quality improvement, patient safety initiatives and collection-related services.


Non-public Information means information about You we receive in the due course of collection-related business; Non-public information does not include information that is available from public sources, such as telephone directories or government records.

Affiliate means a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means having the legal right to exercise control.

Non-affiliated Third Parties means companies not affiliated with Kinex Medical. We only disclose information to affiliated and non-affiliated third parties as permitted or required by law, including, without limitation, the Health Insurance Portability and Accountability Act. We may share information we collect with third parties that provide mailing and/or other collection-related services for us. When we share Your information with these companies, they are required to limit their use of Your information to the particular purpose for which it was shared and they are not allowed to share it with others except to fulfill that limited purpose.

This website uses data resulting from the application of Web Analytics to adjust and improve the layout, content and navigability of this site in order to better serve visitors.

This website may collect, use, and store information on the domain You use to access its website, the internet address of the site from which You linked directly to its website, and the date and time of Your visit to its website. This information may be used to measure the number of visitors to the various pages on the website, to help make improvements to the information contained on the website, to troubleshoot and resolve the issue and to better serve site visitors.

This website uses “cookies”, which are text files placed on Your computer, to help the website analyze how users use the site. The information generated by the cookie about Your use of the website (including Your IP address) will be transmitted to and stored by our servers. We will use this information for the purpose of evaluating Your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity.

You may refuse the use of cookies by selecting the appropriate settings on Your browser. However, please note that if You do this, You may not be able to use the full functionality of this website. By using this website, You consent to the processing of data about You by Kinex Medical in the manner necessary and for the purposes set out above.

This website may capture the e-mail addresses of users that communicate with Kinex Medical via e-mail. There is always a risk using email to communicate. The emails are not encrypted and any email communications posted or sent through this website may be at risk against interception by unauthorized individuals.

This website may capture Your name, pin, the last four digits of Your social security number, and date of birth to validate Your credentials when You are logging in to its website.

This website may capture Your insurance company information; including, names of insurance company, policy number, group number, insured name, insurance company address, and other necessary information for purposes of filing insurance.

For purposes of determining Your eligibility for financial assistance, this website may capture Your name, number of household members, account number, the last four digits of Your social security number, date of birth, marital status, telephone numbers, address, household monthly income, household expenses and bills and supporting documentation.

This website may capture Your attorney’s name and contact information and any bankruptcy information in order to work with Your attorney to resolve Your debt.

This website may capture additional information as it relates to bill disputes.

We retain Your personal information for as long as necessary to provide the services and fulfill the transactions You requested or for other legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse and enforcing our agreements.

Privacy of individual consumer and business information is vital to Kinex Medical. The information we collect is not shared with other organizations for commercial purposes.

If You want to change Your communication preferences (including unsubscribing from digital communications) regarding payment of Your bills, please let us know by calling us at the number provided below or if You are already logged in You can unsubscribe by selecting "Communication Preferences" in the menu drop down on the top right of the previous screen. You must be logged in to access Your account and make this change on this site.

Kinex Medical reserves the right to amend this privacy notice at any time with or without notice.

Please note recent transactions might not yet be reflected and accounts listed above only include accounts currently available on our self-serve platform. You may have other accounts that are not currently eligible for self-service.

POWERED BY Powered by Medassist
text text text text text